info

DELIVERY METHODS

After confirming the purchase, your order enters the processing status in which it is determined whether the requested item is available.

Product availability on the website www.kuul27.rs is subject to change due to handcraft production and limited quantities.

After verifying the status of the purchased item, KUUL 27 will notify you about the status of your order.
If, for any reason, it is impossible to deliver the products included in the order, KUUL 27 will contact you and refund the amount you paid for the unavailable product.

WHERE WE SHIP

Products are shipped to all locations worldwide. Orders with the cash on delivery payment option are only delivered within the territory of Serbia. Delivery of items to all other locations worldwide is possible, but only after the purchase has been completed via credit cards on the website.

DELIVERY TIME

Delivery times are calculated from the moment the order is received. Preparation for delivery takes place on working days. All orders are shipped within 4-10 days.

Deliveries to other countries can be expected within 2 weeks (excluding potential customs delays). If you are placing an order from abroad, the buyer will bear the cost of delivery in accordance with the courier service’s price list, as well as any potential additional charges such as taxes and customs duties for the country to which the product is being delivered. The delivery time is for informational purposes and is not part of the contract.

PICKING UP THE PACKAGE

The courier service delivers packages on working days between 8:00 AM and 7:00 PM. Please ensure that someone is available at the delivery address to receive the package during this time. If you are unable to receive the package, you can redirect it to a parcel machine near you.When picking up the package, it is important to visually inspect the package to ensure there are no visible damages.If the courier cannot find you at the address, the order will stay at the courier’s warehouse for a shorter period before being returned to us. Once the package is returned, we will contact you to determine the reason for non-delivery and arrange for a re-shipment.

DELIVERY COST

The cost of delivery for all orders depends on the delivery location as well as the value and weight of the purchased products.

RETURN POLICY

If you are not satisfied with the product you ordered, you can request a refund within 14 days from the date of receiving the order.

Product returns are handled exclusively via courier service, as follows:

  • 1. Notify us by email at hello@kuul27.com
  • 2. Fill out the Contract Cancellation Form, which we will send to your email address.
  • 3. Package the product in its original packaging with the accompanying documentation, receipt, and ensure the package is protected from potential damage.
  • 4. Send it via courier to our address, at the sender's expense.
  • 5. After we receive the package and confirm that there are no signs of use and that the product is not damaged, we will process your refund request.

The buyer has the right to cancel and return products bought within 14 days from the date of receiving the order. The right of withdrawal is exercised by filling out the Cancellation Form and sending it to the seller within 14 days from the date of receiving the goods.
In case of contract cancellation, the buyer is obligated to return the goods in adequate packaging, without damage and signs of use. Otherwise, KUUL 27 is not obligated to refund the purchase price. The cost of returning the goods is borne by the buyer. If the contract is canceled by the buyer within the given period, KUUL 27 is obligated to refund the purchase price within 14 days from the date of receiving the unilateral declaration of the buyer’s cancellation, provided the buyer has returned the goods in adequate packaging, without damage or signs of use. In the case of a product return and refund for a payment made with a credit card, partially or in full, regardless of the reason for the return, KUUL 27 is obligated to process the refund exclusively through VISA or MC payment methods. This means that the bank, upon the seller's request, will process the refund to the cardholder's account.

PAYMENT METHODS

Orders placed via www.kuul27.com can be paid online or by cash on delivery.

ONLINE PAYMENT

In case of online payment, we accept payment by the following cards: Visa, MasterCard, and Dina.When paying by card, after confirming your order, you will be redirected to the CorvusPay payment system, where you will enter your card details and complete the payment. If the transaction is successful, you will be returned to the page with a notification confirming the payment. If the payment fails, you will be redirected to our page with information about the failed payment. KUUL 27 uses an advanced system for secure card payments online, including the card processor Raiffeisen Bank and CorvusPay Internet payment service by Corvus Info d.o.o. For more details about CorvusPay payment getaway read GENERAL TERMS OF USE, section PAYMENT METHODS.

CASH ON DELIVERY

Cash on delivery means direct payment of the order (product and delivery) to the courier at the delivery address. This payment method is only available for deliveries within the Republic of Serbia.

CONVERSION STATEMENT

All payments will be made in dinars (RSD).For informational purposes, the prices in other currencies are displayed using the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be expressed in your local currency through conversion at the exchange rate used by the card organizations, which is not known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price displayed on our website.